Privacy Policy
Welcome to Houselia.in ("Houselia"), owned and operated by Houselia Technologies. Houselia is an online real estate platform that helps users buy, sell, rent, lease, advertise, and discover residential and commercial properties across India.
We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our website, mobile applications, and related services.
By accessing or using Houselia.in, you agree to this Privacy Policy.
1. Information We Collect
Personal Information
We may collect information that you voluntarily provide, including:
- Full Name
- Email Address
- Mobile Number
- City and State
- Property Preferences
- Documents voluntarily submitted by users
Property Listing Information
When you post a property listing, we may collect:
- Property Type
- Property Location
- Property Description
- Property Area and Specifications
- Price Information
- Property Images and Videos
- Contact Information
Automatically Collected Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Search Activity
- Website Usage Information
2. How We Use Your Information
At Houselia, we use your information to provide, operate, maintain, and improve our real estate platform and related services. The information you share with us helps facilitate secure and efficient property transactions while enhancing your overall experience on our platform.
Your information may be used to:
- Create, verify, and manage user accounts for buyers, sellers, property owners, landlords, tenants, real estate agents, brokers, builders, developers, property dealers, and real estate agencies.
- Publish, manage, update, promote, and remove residential, commercial, agricultural, rental, and other property listings.
- Display property information, images, pricing, location details, amenities, ownership details (where applicable), and contact information to interested users.
- Connect buyers with property owners, individual sellers, builders, developers, agents, brokers, and authorized property dealers.
- Connect landlords with prospective tenants for rental properties.
- Generate, manage, and share genuine property inquiries and leads with the relevant listing owner, seller, agent, builder, or property dealer.
- Verify user identities, ownership information, business credentials, and property listings to improve authenticity and reduce fraudulent or misleading content.
- Facilitate communication between users through contact forms, phone calls, emails, chat services, or other communication channels available on the platform.
- Improve website functionality, personalize user experience, optimize search results, and recommend relevant properties based on user preferences and browsing activity.
- Analyze user behavior, market trends, and platform performance to enhance our products, services, and business operations.
- Detect, investigate, and prevent fraud, fake listings, spam, unauthorized access, security threats, and other abusive or illegal activities.
- Process customer support requests, resolve disputes, respond to inquiries, and provide technical assistance.
- Send important account notifications, listing updates, lead notifications, service announcements, security alerts, verification requests, and other transactional communications.
- Share promotional offers, newsletters, marketing communications, and new service updates where permitted by applicable law or with your consent.
- Maintain records for legal, regulatory, taxation, auditing, dispute resolution, and compliance purposes.
- Enforce our Terms of Service, Privacy Policy, and other platform policies to ensure a safe and trustworthy marketplace.
- Support business operations involving multiple property owners, agencies, developers, channel partners, brokers, and real estate professionals managing multiple property listings through a single account.
Houselia processes personal information only for legitimate business purposes and takes appropriate administrative, technical, and organizational measures to protect your data from unauthorized access, misuse, alteration, or disclosure. We collect and use only the information necessary to provide our services efficiently while respecting your privacy and complying with applicable data protection laws.
3. Lead Sharing
Houselia facilitates communication between property seekers and property providers by securely sharing inquiry details with the relevant parties. When you submit an inquiry, request a callback, express interest in a property, schedule a site visit, contact a property owner, or complete any lead generation form on our platform, you consent to the collection, processing, and sharing of your information with the appropriate property listing owner or representative.
Your information may be shared with:
- Individual Property Owners
- Property Sellers
- Landlords
- Real Estate Agents
- Property Brokers
- Property Dealers
- Builders and Developers
- Real Estate Agencies
- Authorized Channel Partners
- Advertisers or Verified Listing Partners associated with the property
Depending on the nature of your inquiry, the information shared may include:
- Full Name
- Mobile Number
- Email Address
- City or Preferred Location
- Property Requirements and Preferences
- Budget Range
- Inquiry or Message Details
- Property Reference or Listing Details
- Any additional information voluntarily submitted through our forms
Your information is shared solely for legitimate property-related purposes, including responding to your inquiry, arranging property visits, providing quotations, discussing property availability, facilitating negotiations, offering relevant property recommendations, and assisting with the buying, selling, renting, leasing, or investing process.
Recipients of your information are expected to use it only for responding to your property inquiry and providing related real estate services. However, once your information has been shared with a property owner, broker, developer, or other authorized listing partner at your request, Houselia cannot control how those third parties subsequently process or retain your information. We encourage users to review the privacy practices of any third party before sharing additional personal information.
Houselia does not sell your personal information to unrelated third parties for their independent marketing purposes without your consent. We implement reasonable administrative, technical, and organizational safeguards to ensure that lead information is shared securely and only with relevant and authorized parties.
4. Communication Consent
By using the website or mobile application of Houselia Technologies, submitting a property inquiry, requesting a callback, contacting a property owner, or creating a user account, you expressly consent to receive communications from Houselia Technologies and, where applicable, the relevant property owner, builder, developer, landlord, broker, or authorized property dealer in connection with your property inquiry.
These communications may be sent through one or more of the following channels:
- Phone Calls
- SMS (Short Message Service)
- WhatsApp Messages
- Email Communications
- Push Notifications
- In-App Notifications
Communications may include, but are not limited to:
- Responses to your property inquiries
- Property recommendations based on your preferences
- Callback confirmations and appointment scheduling
- Property visit confirmations and updates
- Account verification and security notifications
- Customer support responses
- Important service announcements and platform updates
- Promotional offers, newsletters, and marketing communications (where permitted by applicable law)
By providing your contact information, you authorize Houselia Technologies to share your inquiry with the relevant property owner, landlord, builder, developer, broker, or authorized property dealer so they may contact you regarding the property or similar property opportunities you have requested.
You may opt out of promotional or marketing communications at any time by using the unsubscribe option available in our emails, updating your notification preferences, or contacting our customer support team. However, you may continue to receive essential service, account, and security-related communications necessary for providing our services.
5. Cookies and Similar Technologies
Houselia Technologies uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, enhance security, and optimize the performance of our platform.
You can disable or manage cookies through your browser settings at any time. However, disabling cookies may limit certain features and functionality of the Houselia Technologies website or mobile application. By continuing to use our platform, you consent to our use of cookies in accordance with this Privacy Policy.
6. Payments
Houselia Technologies may offer paid services or premium features through its platform. All payments are processed securely through trusted third-party payment providers. We do not store your complete debit card, credit card, or banking information on our servers. Payment information is handled in accordance with applicable security standards and the privacy policies of the respective payment service providers.
7. Property Transactions
Houselia Technologies is a technology platform that facilitates connections between users and is not a party to any property transaction, agreement, or negotiation between users. All users acknowledge that they are solely responsible for their own decisions and actions related to property dealings on the platform. This includes, but is not limited to:
- Verifying property ownership and authenticity
- Reviewing and validating all legal and regulatory documents
- Confirming the identity of sellers, buyers, landlords, tenants, brokers, or agents
- Conducting independent due diligence before entering into any agreement
- Evaluating property details, pricing, and suitability based on personal requirements
- Seeking professional legal, financial, or technical advice where necessary
- Making informed and independent property-related decisions
Houselia Technologies does not guarantee the accuracy of listings, the credibility of users, or the completion of any transaction, and shall not be held responsible for any disputes arising between users.
8. Fraud Disclaimer
While Houselia Technologies takes reasonable measures to maintain the integrity, security, and reliability of its platform, we do not guarantee the accuracy, authenticity, or completeness of any property listing, user profile, broker, builder, advertiser, or related information available on the platform.
Accordingly, Houselia Technologies shall not be held liable for any issues, disputes, or losses arising from or related to, including but not limited to:
- Fake or misleading property listings
- Fraudulent or unauthorized transactions
- Property, land, rental, or ownership disputes
- Document forgery or misrepresentation
- Financial losses or payment-related issues between users
- Misrepresentation or wrongful conduct by any user or third party
Users are solely responsible for independently verifying all property details, legal documents, and the credibility of other parties before making any payment, entering into any agreement, or proceeding with any transaction.
We strongly advise users to exercise due diligence and, where necessary, seek professional legal, financial, or technical advice before making any property-related decisions.
9. Information Sharing
Houselia Technologies does not sell, rent, or trade users’ personal information to unrelated third parties for their independent marketing purposes. However, we may share your information in the following limited circumstances:
- Property Owners and Advertisers: To facilitate lead generation and enable responses to your property inquiries.
- Service Providers: With trusted third-party vendors who assist us in operating the platform, such as hosting, analytics, communication services, and customer support.
- Payment Processors: With secure and authorized payment gateways for processing transactions related to paid services.
- Legal and Regulatory Authorities: When required to comply with applicable laws, regulations, legal processes, or government requests.
- Business Partners: With partners who assist in delivering platform services, improving user experience, or supporting platform functionality.
All such sharing is carried out only to the extent necessary for providing and improving our services, and appropriate safeguards are applied to protect your personal information.
10. Data Security
Houselia Technologies implements reasonable administrative, technical, and organizational security measures to protect user information against unauthorized access, alteration, disclosure, or destruction.
While we strive to use commercially acceptable means to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Users acknowledge that they share information on the platform at their own risk and are responsible for taking appropriate precautions while using the internet and sharing personal or sensitive information online.
11. Data Retention
We many retains user information only for as long as it is necessary to fulfill the purposes for which it was collected, including providing services, maintaining platform functionality, and supporting user interactions.
12. Account Suspension and Termination
Reserves the right to suspend, restrict, or permanently terminate any user account at its sole discretion, with or without prior notice, if we reasonably believe that the account is involved in any violation of our policies, Terms of Service, or applicable laws.
Such actions may be taken in cases including, but not limited to:
- Spam or unsolicited activity
- Fraudulent or deceptive behavior
- Fake or misleading property listings
- Misrepresentation of information
- Policy violations or abuse of platform rules
- Unauthorized access or use of the platform
- Misuse or abuse of leads or user data
- Security threats or harmful activities
In such cases, no refunds shall be provided for any paid services, subscriptions, or promotional packages already purchased or utilized.Users are expected to use the platform responsibly and comply with all applicable rules and legal requirements.
13. Changes to This Policy
This Privacy Policy may be updated or modified from time to time to reflect changes in our practices, services, or legal and regulatory requirements.Any updates will become effective immediately upon being posted on the platform. Continued use of the services after such changes are published constitutes acceptance of the revised Privacy Policy.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us using the details below:
Houselia Technologies (Pooja Singh)
Website: https://houselia.in
Email: support@houselia.in
